Thank you for choosing the services of Premium RDP.
Our fees will be invoiced to you with electronic billing descriptor PREMIUMTECH.
Notice to users from the European Union, who are subject to Consumer Rights Directive, only:
If you are not entirely satisfied with you purchase and are a consumer in the meaning of the Consumer Rights Directive 2011/83/EU, you have 30 minutes to withdraw from the contract you have entered into with Premium RDP.Services (Servers) Refund will Only be issued in case of solid problem/reason in Order such as Services are not as per order .The withdraw period will start on the day of the conclusion of the contract. If the last day of the period of refund hours is a Sunday or a public holiday, the next business day shall be considered the effective last hours to withdraw.
Premium RDP will refund the amounts paid by you, without prejudice to your obligation to provide restitution for services requested and already performed and/or supplied by [remiumRDP, for the period prior to the withdrawal. The amount of the refund will be reduced in proportion to what has been supplied by Premium RDP in comparison with the full coverage of the contract. Refund Fees Applies.
Important Note:
Any Software Licenses For example Control Panels (Cpanel,Plesk,Direct Admin etc) ,Microsoft Windows (2008,2010,2012,2016,2019,2022 any version) is not refundable.Its minimum Charged duration is 1 month applies from 1st of Each Month to 30th of Each Month).
We will make commercially reasonable efforts to refund through your original method of payment or otherwise will work out a reasonable alternative.
Questions, comments and requests regarding this policy and payments are welcomed and should be addressed to [email protected]
Fees, invoicing & accounts
- The Provider may issue invoices up to and including 14 days prior to the due date.
- Any upgrades will be charged at a pro-rata rate, based upon the difference in price between the current Service level and the future Service level, and the number of days remaining on the Service billing cycle.
- The Customer agrees that :
i) Invoices associated with new orders, or additional post-paid service fees (such as data overages) are due immediately upon issuance of the invoice; and
ii) Service renewal invoices are due 14 days from the invoice issue date.
- The Customer acknowledges that, where an invoice for a Service is unpaid on its due date:
i) After one (1) days the Provider may, at its sole discretion, suspend the Service until the balance owing has been received in full, the Provider may, at its sole discretion, may commence termination procedures for the Service, including but not limited to deleting the Customer’s data.
- The Customer agrees that any and all due invoices must be paid prior to the provision of new or additional services.
- The Customer agrees that the Provider may, at its sole discretion and after advising the Customer, seek to recover debt through external collection or credit reporting agencies.
- The Customer agrees that the Provider may, at its sole discretion, verify the Customer’s particulars and credit worthiness against third party databases. The Customer further accepts that the Provider may refuse to accept an order if the information received from such third-party databases does not meet the Provider’s internal commercial risk policies.
- The Customer agrees that the Provider may store its credit card information for the purposes of direct debit and billing. In such cases, the Provider agrees to treat such information as highly confidential and maintain security compliance to reasonable standards.
- The Provider may add, remove and alter payment methods from time to time without notice.
Cancellations
- All services will be billed on a recurring basis unless and until a cancellation request is submitted.
- The Customer must submit cancellation requests via the Client Area of the Provider’s website. For security purposes, cancellation requests will not be accepted via other communication methods.
- Certain services may be subject to a minimum subscription period. Where a minimum subscription period applies, the Customer agrees to retain and pay the charges associated with the Services at least until the minimum subscription period has lapsed.
- i). Where Services are subject to a minimum subscription period, the Provider must clearly indicate to the Customer:
- a). the duration of the minimum subscription period, referred to as the ‘Fixed term’;
- b). the total minimum fees for the minimum subscription period, referred to as the ‘Fixed term charge’; and
- c) the date on which the minimum subscription period commences, referred to as the ‘Term start date’.
- Where the Customer cancels services on a date prior to the lapse of a minimum subscription period, the Customer agrees to pay the balance of fees owed for the specified services for the remaining minimum subscription period, in aggregate within 30 days of demand by the Provider.
- i) The Customer agrees that for services not subject to a minimum subscription period, or where a minimum subscription period has lapsed, cancellation requests must be submitted to the Provider with the following minimum notice period:
- Dedicated or BareMetal servers – 30 days notice
- Managed services -7 days’ notice
- Colocation services – 30 days’ notice
- IP transit services – 30 days’ notice
- All other services unless contractually specified – 14 days’ notice
- Software Licenses Like as Control Panel (Cpanel,Plesk,Direct Admin etc) ,Microsoft Windows (2008,2010,2012,2016,2019,2022) is not refundable.Its minimum Charged duration is 1 month applies from 1st of Each Month to 30th of Each Month).
- ii ) Should insufficient notice of cancellation be provided, either the following billing cycle shall be charged, or one additional month of service shall be charged, whichever is smaller.
- iii) The Customer agrees to pay any overdue and/or outstanding invoices or fees upon cancellation.
- iv) The Customer acknowledges that unless otherwise agreed in writing by the Provider, refunds will not be offered for cancellations.
